Responsible Gaming

Understanding Responsible Gaming

Responsible gaming is about making informed choices and playing for entertainment, not as a source of income. It involves understanding the risks associated with gambling and maintaining control over your gambling behavior.

Gaming should be an enjoyable leisure activity and not a way to solve financial problems or escape from personal issues. We encourage all our guests to set limits on time and money spent, and to maintain a balanced approach to gaming.

Signs of Problem Gambling

Recognizing the signs of problem gambling is the first step toward addressing it. Some warning signs include:

• Spending more time or money on gambling than intended
• Borrowing money to gamble or to pay gambling debts
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling restless or irritable when not gambling
• Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
• Trying to win back lost money ("chasing losses")
• Lying to family members or others about the extent of gambling
• Jeopardizing relationships, career opportunities, or education because of gambling

Our Responsible Gaming Program

Kixmak Casino Hotel is dedicated to promoting responsible gaming through:

Employee Training

All our casino employees receive comprehensive training on responsible gaming policies and procedures, including how to identify and assist guests who may be showing signs of problem gambling.

Self-Exclusion Program

We offer a self-exclusion program that allows individuals to voluntarily ban themselves from our casino for a specified period or permanently. During this time, they will not receive marketing materials and will be denied casino entry, check cashing privileges, and credit.

Spending Limits

We provide tools and resources to help guests set and maintain spending limits, including:

• Deposit limits for players' accounts
• Loss limits
• Session time limits

Age Verification

We strictly enforce minimum age requirements for gambling. All guests must be at least 21 years of age to enter the casino floor and participate in gambling activities. We conduct thorough ID checks to prevent underage gambling.

Information and Resources

We provide information about responsible gaming throughout our casino hotel, including brochures, signage, and online resources. These materials offer guidance on how to gamble responsibly and where to find help if needed.

Tools for Responsible Gaming

We encourage all our guests to use these tools to maintain control over their gaming activities:

• Set a budget: Decide in advance how much money you can afford to lose and stick to it.
• Set a time limit: Decide how long you will play and take regular breaks.
• Don't chase losses: Accept that losing is part of the game and avoid trying to win back losses.
• Balance gaming with other activities: Make sure gambling is just one of many leisure activities you enjoy.
• Don't gamble when upset or depressed: Emotional states can impair decision-making.
• Don't borrow money to gamble: Only gamble with money you can afford to lose.

Resources for Help

If you or someone you know may have a gambling problem, help is available:

Contact Our Responsible Gaming Team

If you have questions about our responsible gaming program or need assistance, please contact our Responsible Gaming Team: