Privacy Policy

1. Introduction

Welcome to the Kixmak Casino Hotel Privacy Policy. At Kixmak Casino Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our casino hotel.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information may include:

• Contact information (name, email address, mailing address, phone number)
• Government-issued identification information (passport, driver's license)
• Payment information (credit card details, billing address)
• Demographic information (age, date of birth)
• Reservation and stay preferences
• Casino play information and gaming preferences
• Information provided in communications with us

2.2 Non-Personal Information

We may also collect non-personal information, such as:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage patterns and preferences
• Referring website addresses

3. How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide when making reservations, registering for our loyalty program, completing forms, or communicating with us.
• Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies when you use our website or services.
• Third-Party Sources: Information from business partners, service providers, and other third parties.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and fulfilling your reservations and requests
• Creating and managing your account
• Administering our loyalty program
• Providing customer service and support
• Sending transactional emails and service announcements
• Marketing and promotional communications (with your consent)
• Improving our website, products, and services
• Analyzing usage patterns and trends
• Protecting against fraud and unauthorized transactions
• Complying with legal obligations

5. Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: Companies we partner with to offer certain products, services, or promotions.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

6. Your Choices and Rights

You have certain choices regarding the information you provide to us:

• Access and Update: You can review and update your account information by logging into your account or contacting us.
• Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in the emails or contacting us directly.
• Cookies: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies.
• Data Subject Rights: Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

10. Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: